Refund policy

Last updated: 5 November 2026

If an appliance doesn't fit your space, you have 14 calendar days from the day your parcel arrives to send it back. The countdown starts on the delivery date recorded by the carrier. This reflects your statutory withdrawal right under French law.

The "Unplumbed and Unplugged" Rule (Crucial for Appliances). Appliances lose all resale value once installed. To accept a change-of-mind return, the item must be in a factory-fresh condition:

  • Washing Machines & Dishwashers: Do not remove the transit bolts (the heavy screws on the back of a washing machine). Do not connect the water inlet or drain hoses. If the machine has been plumbed in, run, or has water in the drum, it cannot be returned.

  • Vacuum Cleaners: May be tested indoors, but the dustbin must be completely empty, washed, and dried. If the filter is clogged with dirt or pet hair, we cannot accept it.

  • Small Kitchen Appliances (Air Fryers, etc.): For strict hygiene reasons, if the appliance has been used to cook food, it cannot be returned. The non-stick coating must be pristine.

  • Packaging: You must keep the original heavy-duty packaging (boxes, polystyrene). Without it, heavy appliances will break in return transit and we cannot process the refund.

If the appliance arrived defective, damaged in transit, or if we sent the wrong model, the strict rules above do not apply. We will make it right.

How to start a return. Email info@mielovibe.com or call +33 7 66 57 90 60 within the 14 days. Include your order number, delivery date, and the item. We will reply with the return instructions. Do not ship anything back before we reply, as we need to log the return and arrange the correct heavy-haul pickup.

Return address.
Mielovibe
2 Square Pierre et Marie Curie
Grande-Synthe, 59760
France

Return postage. Return shipping is on us. There is no restocking fee, and no postage amount is deducted from your refund. Because appliances are heavy, we will arrange the return pickup through our carrier.

Refund timeline. Once the returned appliance reaches Grande-Synthe, we inspect it to ensure transit bolts are intact and hoses are untouched. We process the refund within 1–2 business days of this inspection. The money goes back to your original payment method (Visa, MasterCard, or PayPal). From the date we process the refund, your bank or payment provider typically takes 8 business days to show the funds in your account. In total, the refund is completed within 10 business days of the item reaching us. We will email you when we process it, and again when it’s issued.

What to have ready when you contact us. To get the return logged quickly, please have:

  • The order number and the date you placed it.

  • The delivery date.

  • The email used at checkout.

  • The place and date of purchase, plus your proof of purchase.

  • A photograph of the product (especially if reporting a defect or transit damage).

  • A brief note on why it didn't work out.

Exceptions. Custom-modified appliances, items altered to your specification, and appliances with broken factory seals due to installation are not covered by the 14-day change-of-mind window.